Technical Program Manager

Jared
McCants

Client Success · Delivery · Energy & Utility SaaS

I turn complex SaaS delivery into renewals clients trust. Twelve years in B2B technology, five of them owning delivery, adoption and renewals for nuclear operators and energy providers.

Get in touch Read the stories See my AI build ↗
Portfolio owned $10M+ total contract renewal value across 40+ nuclear and energy clients
Open to
  • Technical Program Manager
  • Client Success & Delivery
  • AI Implementation & Automation
Certified
Certified ScrumMasterSAFe 5 AgilistPega CSSA
Atlanta, GA · ESTOpen to remote

Delivered for

Florida Power & Light Duke Energy Consumers Energy Chevron AGSI Oklo
$10M+total contract renewal value on Hitachi Energy's eSOMS platform
40+nuclear and energy clients owned from delivery through renewal
$400K+value of major strategic accounts in the portfolio
90%client renewal rate sustained across the portfolio

Mindset

Start from the client's operational outcome, not the feature request.

The full picture

Why me

Technical depth

A computer science degree and a Pega Senior System Architect certification, with hands-on REST API integrations, OAuth, data migrations and role-based access on mission-critical plant software.

Calm under pressure

First line of contact for emergent technical needs at nuclear and energy sites, including after-hours response, structured triage and root-cause analysis, and weekly updates to executives.

A builder's mindset

I founded Rewyr and built its AI chat assistant on the Claude API, Cloudflare Workers and Google Apps Script, with lead capture, urgency alerts and an English and Spanish toggle.

Breadth across my career

3 to 6Lead and deliver

developers directed per project, from single-developer upgrades to a 6-person full platform build

20%Streamline operations

reduction in processing and turnaround time after exposing workflow bottlenecks and adding process controls

9 to 10Scope and expand

custom projects scoped each year, valued from $10K to $525K

15%Grow client portfolios

revenue growth across a 30+ client account portfolio through account planning and cross-sell

Technical Program Management SaaS Implementation Renewals & Expansion Release Governance Incremental Delivery Agile / Scrum REST APIs & Integrations AI Agents & Automation

Case study · Release governance

Delivery results clients can see

Before
  • No standardized release readiness criteria across upgrade cycles
  • On-time delivery held around 76% across 7 to 8 annual upgrades
  • Status tracked ad hoc across engineering, QA and support
After
  • Built standardized release governance and readiness criteria, with weekly cross-functional standups
  • Raised on-time delivery from 76% to 88% across 7 to 8 annual upgrade cycles
  • Process adopted as the standard release methodology across the PMO
76% → 88%on-time upgrade delivery
7 to 8major upgrade cycles led per year
10 to 15high-severity incidents a year, resolved in about 48 hours on average

Project stories

The work behind the bullets

Four eSOMS projects I led as Technical Program Manager. Client names are left out; the scope, team and results are real.

Full platform build$525K

Rebuilding eSOMS around one energy facility

6 months6 developers2023
Situation
A client needed eSOMS fully customized to its own data structure, operational triggers and reporting, including a database rework and new modules.
Action
Spent the first three months gathering requirements, including an onsite walkthrough of the facility. Prioritized the work by operational impact, then released in phases and validated each one with the client before moving on.
Result
A fully customized platform with custom triggers, reports, a reworked database and purpose-built modules, formally signed off by the client after full implementation testing.
Third-party integration$336K

Connecting eSOMS and Maximo

7 months (scoped 5)4 developers
Situation
The client needed two-way data exchange between eSOMS and Maximo, its enterprise asset management system. Client-side delays and outages pushed the timeline.
Action
Defined integration scope and requirements with the client, escalated the delays as risks and reset the schedule with stakeholders. Ran biweekly reviews and tested the integration in pieces so issues surfaced early.
Result
A stable two-way integration, signed off by the client after end-to-end testing and deployment.
Recovery$100K

Fixing a migration that broke the data

3 months (scoped 1)2 developers
Situation
A client's own Oracle to SQL migration left corrupted and improperly converted data and tables, blocking a full eSOMS rollout.
Action
Assessed the damage and built the remediation plan, directed the developers through correction, and kept the client updated as outages on their side extended the work.
Result
Every data and table issue corrected and validated before I authorized the full platform rollout.
Module enhancement$225K

Shipping in weekly increments, not one big reveal

6 months3 developers
Situation
A client needed automated triggers and reporting the eSOMS product didn't offer yet, to meet operational and regulatory requirements.
Action
Set a weekly cadence to test and sign off each increment, tracked the team's work in Jira, and controlled scope by weighing change requests against the baseline.
Result
Every increment approved along the way, then formal client sign off after a final demonstration and implementation testing.

Engagement approach · Discover → Deliver → Renew

How I run an engagement

1

DISCOVER & SCOPE

  • Start from the client's operational outcome, not the feature request
  • Lead technical discovery, product demos and solution scoping
  • Define SOWs and technical requirements up front
Proof9 to 10 custom projects scoped per year, $10K to $525K each
2

DELIVER & GOVERN

  • Run end-to-end implementation: configuration, integration, UAT, go-live
  • Build release governance and readiness criteria into every cycle
  • Triage high-severity issues with structured root-cause analysis
ProofOn-time delivery raised 76% → 88%; incidents resolved in about 48 hours on average
3

RENEW & EXPAND

  • Negotiate pricing, terms and renewals directly with client stakeholders
  • Identify expansion opportunities tied to each client's roadmap
  • Keep executives current with proactive relationship management
Proof$10M+ in renewal value across 40+ clients; about 90% renewal rate

Work samples

What my clients actually get

The documents behind the delivery. Shown as examples with client details removed.

Release readinessGo / No-go
  • Scope and requirements signed off by the client
  • Configuration validated in the test environment
  • Data integrity checked after migration
  • UAT complete, open defects triaged and owned
  • End users trained ahead of rollout
  • Go-live window confirmed with the client sponsor
Example · Version upgrade release
Weekly client updateWeek 9 of 26
Workstreams
Custom triggers, increment 4Signed off
Reporting enhancementsOn track
Database reworkAt risk
Needs from the client
  • Test window for increment 5 this Thursday
  • Decision on one open change request
Example · Incremental platform build
Incident summarySeverity 1
Impact
What stopped working at the plant, and for whom
Timeline
Reported, triaged, workaround, restored
Root cause
What failed and why it wasn't caught
Actions
Corrective actions, each with an owner and a due date
Follow up
Weekly status to executives until every action closes
Template · High-severity incident

Working with me

What to expect

Every week

A steady rhythm

Weekly standups with the team and a regular review with the client to test progress and sign off on what's done.

Small releases

No big reveals

I ship in increments and validate each one with the client, so problems surface early and nobody is surprised at the end.

When it breaks

I pick up the phone

I'm the first call for emergent issues, after hours included. Triage first, root cause next, then corrective actions with owners.

Bad news early

Risks get named

When client-side delays or outages hit a schedule, I escalate them as risks and reset expectations right away, not at the deadline.

Career

Where I've delivered

From consulting and enterprise accounts to mission-critical energy software, and now building AI tools of my own.

2026 to PresentRewyrFounderAI Studio

An Atlanta web and AI studio for local service businesses. Built a 16-page HVAC demo site with an AI chat assistant that answers only from each client's knowledge base, triages urgency, captures leads to Google Sheets and alerts owners.

2021 to 2026Hitachi EnergyTechnical Program ManagerEnergy SaaS

Owned post-sale delivery and renewal strategy for 40+ nuclear and energy clients on eSOMS, a mission-critical plant operations platform. Led end-to-end implementations, 7 to 8 upgrade cycles a year and 9 to 10 custom projects a year, and negotiated pricing, renewals and change orders.

2018 to 2021Ricoh USATechnical Program AnalystEnterprise IT

Led client-facing process improvement and software projects end to end. Reviewed processes and reporting to expose workflow bottlenecks, then implemented process controls that reduced processing and turnaround time by 20%. Co-authored PMO templates adopted as standard methodology.

2015 to 2018Ricoh USAClient Engagement ManagerAccounts

Managed a portfolio of 30+ enterprise clients through account plans and executive relationships, growing portfolio revenue about 15% and consistently meeting quota.

2013 to 2015Ortec Inc.Technical ConsultantConsulting

Mapped customer business workflows into solution designs and proposals, then validated configurations, tested, trained users and led rollouts through go-live.

30 · 60 · 90 day plan

My first 90 days

30DAYS

Listen & diagnose

  • Meet stakeholders and learn client priorities
  • Map current processes, data and pain points
  • Identify the quick wins
60DAYS

Design & pilot

  • Co-design improvements with sponsors
  • Pilot or improve one process
  • Set measurable success criteria
90DAYS

Deliver & scale

  • Show measured results to leadership
  • Document SOPs to support adoption
  • Roadmap the next wave of improvements

Education, certifications and growth

The foundation

B.S. Computer Science · B.S. Business Administration

Fort Valley State University

Two degrees that match the job: the technical side of the platform and the business side of the client.

Certifications

Agile and architecture

  • Certified ScrumMaster (CSM)
  • SAFe 5 Agilist (SA)
  • Pega Certified Senior System Architect (PCSSA), v8
Learning now

What I'm building next

  • PMP certification, in progress
  • AI automation and agentic workflows, hands on through Rewyr
  • Claude API, Cloudflare Workers and Google Apps Script in production

Connect

Let's build what's next

Hiring for technical program delivery, client success or an AI automation project? Let's talk.

jaredmccants@gmail.com 770-235-5315 Atlanta, GA · Eastern Time